​1. Description of Services

​

Welcome to HL Movement & Massage, owned and operated by Helene Legeay, and registered under number NZBN9429049264326 ("we, us, our or HL M&M"). These Terms of Service apply to all users of our in-person sessions and online subscription services and community ("you, your") including:

​

• our website  https://hlmovementandmassage.com

• any associated software application we may develop or license

• any associated video, audio, visual, written materials, website links

• any associated user interface

• all other content, software, features, and functionalities associated with services that provide subscribers with access to view and discover our pre-recorded or live audio-visual exercise presentations which are streamed over the internet to compatible devices

​

(individually and collectively the "Services").

​

2. Acceptance of Terms

​

Your use of the Services means that you accept and agree to these Terms of Service. If you do not agree, then please do not use the Services. If any part of these Terms of Service conflicts with any part of the terms of use associated with any of our websites, then these Terms of Service prevail to the extent of such conflict.

​

3. Changes to Terms

​

• We will notify you at least 30 days before making any material changes to these Terms of Service (such as the price) unless the changes need to be implemented quickly for security, legal or regulatory reasons, in which case we will notify you of the changes as soon as we can. If any of these Terms of Service will materially disadvantage you, or materially affect the availability of the Services, we will provide you with 30 days' notice before the changes become effective and you can choose to cancel your subscription before the changes take effect.

 

•  Where possible, we will ensure that any changes to these Terms of Service that materially disadvantage you will not come into effect until the start of your next subscription period. If a materially adverse change is going to come into effect, we will, to the extent required by applicable law, provide you with a refund for amounts you have paid for the Services but not received.

 

•  If you continue to use the Services following any change to these Terms of Service your continued use constitutes your acceptance of the amended Terms of Service. These Terms of Service were last updated in August 2024.

​

4. Changes to Services

​

•  We may regularly make changes to any element of the Services or associated content. In particular, the availability of content may change from time to time for various reasons, whether they are beyond our control or not. We therefore have the right to add or withdraw content at any time, with or without notice. There may also be times when we have to remove certain features or functionality and/or stop allowing certain devices or platforms from being able to access the Services. We may also update or upgrade the Services from time to time.

•  If changes to any element of the Services are likely to materially adversely affect the Services, we will try to make sure that any changes will not adversely affect you during your current subscription period so that you have the chance to cancel your Services before the next subscription period begins. If we have to make an adverse change to the Services during your subscription period, we will give you at least 30 days' notice and the right to cancel. If you do not cancel your subscription after we have notified you about any changes and before these changes take place, and you continue to use the Services, unless prohibited by law, you agree that this constitutes your acceptance of the changes. If you choose to cancel your subscription, we will, if required by applicable law, provide you with a refund for amounts you have paid for the Services but not received.

​

5. Pilates Studio Policies

 

Booking and Payment:

• Block Courses_ Group classes:

  • Payment is required before the block starts.

  • Bookings for block courses with HL Movement & Massage are made via online bookings.

  • Casual attendance is paid in person on the day of the class. Casual bookings can be made online or by direct message to 021 0830 4922.

• Waitlist:

  • You can be added to the waitlist if a class is full. If a space becomes available, you will be notified. Please remove yourself from the waitlist if you no longer wish to attend.

• Private Classes:

  • Bookings can be made online through HL Movement & Massage, with payment due at the time of booking.

 

Cancellation and Rescheduling Policy:

​

• Group and Private Classes:

  • If you miss a class within a block, you may make it up at another time if space is available.

  • Please inform HL Movement & Massage as soon as possible if you will miss a class to allow others on the waiting list to join.

  • Cancellations are made by phone, text at 021 0830 4922, or email at hlmovementandmassage@gmail.com.

  • A strict 24-hour cancellation policy applies. Failure to cancel within this time will result in the loss of the session, with the full amount deducted from your account.

• Class Cancellations by HL Movement & Massage:

  • HL Movement & Massage may cancel a class at any time and for any reason. In such cases, you will be credited for any cancelled classes. Group classes require a minimum of 3 clients to run; if not met, the class will be cancelled, and you will be notified by phone or email.

 

Late Arrival Policy:

​

• Group Classes:

  • If you arrive late, you may join the class in progress, but the session will still end at the scheduled time. Please, be respectful of others in the studio.

• Private Sessions:

  • If you arrive late, the session will still end at the scheduled time, and the full fee will be charged. If you are more than 15 minutes late, the session may be cancelled at the instructor's discretion, with the full fee applied.

 

No-Show Policy

​

• Class No-Shows:

  • If you reserve a space in a class and do not show up without cancelling, you will lose your session.

 

Liability Waiver:

​

• By participating in any Pilates class or session with HL Movement & Massage, you acknowledge that physical exercise carries inherent risks. You agree to assume full responsibility for any risks, injuries, or damages known or unknown that you might incur as a result of participating in these sessions.

• You voluntarily waive any claim against the instructors or HL Movement & Massage for injury or accident incurred before, during, or after the sessions.

 

Medical Warning

​

• Consultation with Healthcare Provider:

  • Before starting any new form of exercise, consult your doctor or healthcare practitioner to ensure your health is in check and that there are no restrictions for your participation.

• Instructor Notification:

  • Notify your instructor of any pre-existing injuries or medical conditions that may impact your ability to perform exercises. Participation is at your own risk. A health intake form is to be filled out before starting the course on your first visit.

 

Pregnant Clients

​

• Class Participation:

  • Pregnant clients must provide written clearance from a healthcare provider to participate in classes. We recommend starting with private sessions.

 

Advice for Beginners:

​

• If you are new to Pilates, HL Movement & Massage recommends attending a private session before joining a group class. This will allow us to assess your body’s restrictions (if any) and ow you move. This will also allow you to learn the foundational movements and techniques tailored to your body’s needs, helping you gain confidence and maximize the benefits of Pilates in group settings.

 

Group Class Size and Duration:

​

• A maximum of 10 clients can attend a group class. Group classes run for a total of 60 minutes.

• Mobile Phone Policy:

  • As a courtesy to others, mobile phones are not to be used during class. Please keep your phone switched off or on silent in your bag.

• Injury, Health Concerns, and Pregnancy:

  • Please inform your instructor before the class if you have any injuries, or health concerns, or if you are pregnant. New concerns that are not mentioned in the initial health intake form.

  • If you arrive more than 5 minutes late to your class, the instructor reserves the right to refuse your participation for the safety and consideration of others.

• Age and Attendance Policy:

  • You must be at least 18 years of age to attend group classes.

  • Children are not permitted at the studio during classes.

• Physical Contact for Corrections:

  • Our instructors may make physical contact with you for correction purposes to ensure your Pilates practice is aligned with known methods. Please, let us know if you prefer not to. Participation is at your own risk.

• Facility and Equipment Use:

  • It is your responsibility to correctly operate any studio facilities or equipment. Equipment will be replaced as needed to ensure the safety of the participants. Please indicate if you see any default, or if you are unsure of the equipment provided.

• Studio Entry and Personal Belongings:

  • HL Movement & Massage reserves the right to refuse entry or eject you from the studio for any reason. We are not responsible for the safekeeping of your personal belongings.

• Right to Restrict Participation:

  • HL Movement & Massage reserves the right to restrict clients to a particular class type for safety reasons or to turn clients away if they do not have the correct medical clearance.

 

Changes to Membership and Services:

​

HL Movement & Massage reserves the right to change conditions of membership, hours of operation, services offered, and all fees, at any time, at its sole discretion and without prior notice to members. Such changes will be notified through newsletters, the website, studio notices, and/or mail/email to your last known address.

​​​

6. Massage Practice Policies

​

Booking and Payment:

​

• Online Bookings: Payment is required at the time of booking through HL Movement & Massage.

• Bookings via Text Message or Messenger: Payment is made in person at HL Movement & Massage at the time of the appointment.

 

Gift Voucher Policy

​

• Purchase: Gift vouchers can be purchased online or in person.

• Redemption: Vouchers can be redeemed for any massage service of 30-, 60-, and 90-minute duration offered by HL Movement & Massage.

• Validity: There is no limiting time to use the vouchers.

• Non-Transferable: Once the purchase is made, there are no refunds, money exchanges, or returns possible.

• Cancellation: The cancellation policy applies to sessions booked with a voucher. If the cancellation fee is incurred, the equivalent amount will be deducted from the voucher balance.

 

Cancellation and Rescheduling Policy:

​

• Cancellations with Less than 24 Hours' Notice or No-Shows: The full fee will be charged.

• Cancellations between 24-48 Hours: A $50 cancellation fee will apply unless the session is rescheduled within 2 weeks of the original appointment date.

• Cancellations 48 Hours before the appointment date are refundable.

 

Sessions Duration:

​

All sessions start with an interview and assessments as needed; they can last from 5 to 15 minutes. It is to ensure the massage treatment is safely performed with the appropriate techniques. It will also help to identify the areas that need to be treated to improve your overall well-being.

 

Late Arrival Policy:

​

• If you arrive late for your massage session at HL Movement & Massage, the session will still end at the scheduled time, with the full fee charged. If you are more than 15 minutes late, the session may be shortened or cancelled at the therapist's discretion, with the full fee applied.

 

Liability Waiver:

​

• By booking and attending a massage session with HL Movement & Massage, you acknowledge that massage therapy involves physical touch and manipulation, which carries certain risks.

• HL Movement & Massage operates under The Code of Health and Disability Services Consumers' Rights. The Code establishes the rights of consumers, and the obligations and duties of providers to comply with the Code. It is a regulation under the Health and Disability Commissioner Act. https://www.hdc.org.nz

• You are also required to fill in a form at your first appointment and provide any necessary information to ensure that the massage is appropriate for you and not contraindicated.

 

These policies and terms are designed to ensure the safety, well-being, and satisfaction of all clients while maintaining the highest standards of service at HL Movement & Massage in both Pilates and massage sessions.